Business Process Management Journal 7
Question Description
Based on the Reading, answer the following questions, with explanations (do not simply name concepts and move on):
1) Among the concepts you have learned, which do you think is most useful to you or your organization?
2) Which concept(s) caused the most confusion in this unit?
3) Which concept(s) did you wish went into further detail, either because you are interested or because it’s too complex for the coverage it received?
Reading was:
- Chapter 20: “Implement Phase”
In Chapter 20, the eighth phase of the BPM model, the Implement phase, is presented. During the Implement phase, the processes within the project start to have life. People change management is particularly important as an essential element to this phase. Study the importance of communication within the Implement phase.
KEY CONCEPTS:
- Always involve HR in the new process development prior to implementation, to ensure that all people aspects have been taken into account.
- Integration of all aspects is crucial, and the business and HR departments must work closely together.
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