In this Case Analysis activity, you will analyze service innovation in spare parts logistics.

First review, again, the analysis guidelines below:

• Case Analysis Guidelines (PDF)

Then, read the following chapter:

• Service Innovation in Spare Parts Logistics in the Business Aviation Industry (Klueber, McCann, Wehrle & Knopf, 2009) (PDF)

Alternative access directions: This article is also available on the IEEE Xplore Digital Library database, accessed via Hunt Library’s research databases. Note: Accessing this article using the alternative approach requires you to first access the IEEE Xplore Digital Library database available on this Hunt Library page (Links to an external site.). Then select this link (Links to an external site.) to view the article on the IEEE Xplore Digital Library database.

The challenges of establishing a global information and document exchange system are described in the case study of Jet Aviation. The context is the improvement of its spare parts supply chain with Fiege Logistics to expand its reach through Internet-based software as a service (SaaS) solution. The resulting innovative solution has the capability to integrate several worldwide operating organizations with different IT infrastructures and environments to increase the total customer service. Adhering to the Case Analysis Guidelines, analyze this case study to determine the significance this service provides to the sustainability strategy of aircraft logistics.

The analysis should be two to three pages. In addition, include a cover page, abstract, and reference list page. All sources must be appropriately and correctly cited following APA style guidelines.

Your paper will automatically be evaluated through Turnitin when you submit your assignment in this activity. Turnitin is a service that checks your work for improper citation or potential plagiarism by comparing it against a database of web pages, student papers, and articles from academic books and publications. Ensure that your work is entirely your own and that you have not plagiarized any material!